July 21–24

 

Speakers

Lisa Anne Bickford

Director, Workers’ Compensation Government Relations
Coventry

Lisa Anne Bickford has over 20 years of broad-based experience in government relations, information technology (project management and analysis), law, and management consulting. Ms. Bickford is currently providing workers’ compensation government relations services focused on healthcare lobbying and state regulatory compliance advocacy across the United States, with special focus on California and Florida as well as Texas, Illinois, New York, and any state considering major regulatory reforms or bills with potential broad-reaching impacts.

Claims Track

Monday, July 22, 2019 • 12:15 pm–1:15 pm

Medical Marijuana Highs and Lows—Federal and State Challenges

Aaron Bueler
Executive Vice President

JLT Re

Aaron Bueler has 25+ years experience in workers' compensation reinsurance. He is the client relationship manager for several members of AASCIF.

Finance & Investment Track

Tuesday, July 23, 2019 • 10:45 am–11:30 am

Reinsurance Market Update—After the Catastrophes

 

Dino Carbone

Senior VP Sales & Marketing
SmartPay Solutions

Dino Carbone has over 30 years in the insurance industry, including as an underwriter, agent, and insurance agency principal specializing in workers' compensation coverage, prior to co-founding SmartPay. This background is the foundation of a thorough understanding of the power of leveraging pay-as-you-go workers’ comp technology for the benefit of carriers, agents, premium finance companies, and payroll providers, and ultimately the businesses they work with.

Policyholder Services/Underwriting Track

Tuesday, July 23, 2019 • 10:45 am–11:30 am

Workers Comp Pay as You Go Yesterday, Today and Tomorrow!

Karlyn Carnahan

Head, Property and Casualty Insurance, the Americas
Celent

Karlyn Carnahan is the head of the Americas Property Casualty practice for Celent. She is a widely recognized expert in the industry who has been extensively published in a broad range of industry media and general business media. Ms. Carnahan focuses on issues related to digital transformation and customer experience. She is the lead analyst for questions related to distribution management, underwriting and claims, core systems, and customer experience. She is a widely recognized expert on these topics and has written market-leading reports and presented at numerous conferences.

Ms. Carnahan’s consulting experience includes more than 50 systems selection projects across policy administration, billing, claims, loss control, CRM, and other core systems. She has also completed multiple strategic projects for carriers, primarily related to distribution/marketing, underwriting, and claims. She is frequently asked to present at industry events, including AASCIF, ACORD, IASA, ACE, and PCIAA.

Policyholder Services/Underwriting Track

Tuesday, July 23, 2019 • 9:45 am–10:30 am

Digitizing the Workers’ Compensation Customer Experience—A New Framework

 

Julie Dietert

HR Consultant
Texas Mutual Insurance Company

Julie Dietert is a human resources and recruiting professional with over 12 years of experience and an MBA. Her primary recruiting function at Texas Mutual is leveraging Texas-based university relationships to manage the recruitment of the insurance trainee and intern program at the company, where she has partnered with business leaders to hire almost 80 trainees and 20 interns since 2014. Skills and experience include university and online social media networking, employment branding, maintaining the talent pipeline, and optimizing the candidate experience.

Human Resources Track

Tuesday, July 23, 2019 • 10:45 am–11:30am

University Recruiting—Going Beyond the Career Fair

 
 
 
 
 

Track Speakers

Lisa Anne Bickford

Director, Workers’ Compensation Government Relations
Coventry

Lisa Anne Bickford has over 20 years of broad-based experience in government relations, information technology (project management and analysis), law, and management consulting. Ms. Bickford is currently providing workers’ compensation government relations services focused on healthcare lobbying and state regulatory compliance advocacy across the United States, with special focus on California and Florida as well as Texas, Illinois, New York, and any state considering major regulatory reforms or bills with potential broad-reaching impacts.

Claims Track

Monday, July 22, 2019 • 1:15 pm–2:00 pm

Medical Marijuana Highs and Lows—Federal and State Challenges

Aaron Bueler

Executive Vice President
JLT Re

Aaron Bueler has 25+ years experience in workers' compensation reinsurance. He is the client relationship manager for several members of AASCIF.

Finance & Investment Track

Tuesday, July 23, 2019 • 10:45 am–11:30 am

Reinsurance Market Update—After the Catastrophes

 

Dino Carbone

Senior VP Sales & Marketing
SmartPay Solutions

Dino Carbone has over 30 years in the insurance industry, including as an underwriter, agent, and insurance agency principal specializing in workers' compensation coverage, prior to co-founding SmartPay. This background is the foundation of a thorough understanding of the power of leveraging pay-as-you-go workers’ comp technology for the benefit of carriers, agents, premium finance companies, and payroll providers, and ultimately the businesses they work with.

Policyholder Services & Underwriting Track

Tuesday, July 23, 2019 • 10:45 am–11:30 am

Workers Comp Pay as You Go Yesterday, Today and Tomorrow!

Karlyn Carnahan

Head, Property and Casualty Insurance, the Americas
Celent

Karlyn Carnahan is the head of the Americas Property Casualty practice for Celent. She is a widely recognized expert in the industry who has been extensively published in a broad range of industry and general business media. Ms. Carnahan focuses on issues related to digital transformation and customer experience. She is the lead analyst for questions related to distribution management, underwriting and claims, core systems, and customer experience. She is a widely recognized expert on these topics and has written market-leading reports and presented at numerous conferences.

Ms. Carnahan’s consulting experience includes more than 50 systems selection projects across policy administration, billing, claims, loss control, CRM, and other core systems. She has also completed multiple strategic projects for carriers, primarily related to distribution/marketing, underwriting, and claims. She is frequently asked to present at industry events, including AASCIF, ACORD, IASA, ACE, and PCIAA.

Policyholder Services & Underwriting Track

Tuesday, July 23, 2019 • 9:45 am–10:30 am

Digitizing the Workers’ Compensation Customer Experience—A New Framework

 

Julie Dietert

HR Consultant
Texas Mutual Insurance Company

Julie Dietert is a human resources and recruiting professional with over 12 years of experience and an MBA. Her primary recruiting function at Texas Mutual is leveraging Texas-based university relationships to manage the recruitment of the insurance trainee and intern program at the company, where she has partnered with business leaders to hire almost 80 trainees and 20 interns since 2014. Skills and experience include university and online social media networking, employment branding, maintaining the talent pipeline, and optimizing the candidate experience.

Human Resources Track

Tuesday, July 23, 2019 • 10:45 am–11:30am

University Recruiting: Going Beyond the Career Fair

Annie M. Davidson

Medicare Secondary Payer Compliance Counsel

ExamWorks Clinical Solutions

Annie M. Davidson is an MSP Compliance Counsel for ExamWorks Clinical Solutions. Ms. Davidson has comprehensive experience in the areas of Medicare Secondary Payer (MSP) Act compliance and Medicaid recovery in liability, no‐fault, and workers’ compensation matters. Ms. Davidson provides high‐quality legal analysis to ensure the integrity and quality of ExamWorks Clinical Solutions’ Medicare Secondary Payer compliance services and related products. Additionally, she is a nationally recognized expert on MSP issues who presents regularly at local and national conferences. Ms. Davidson is admitted to practice law in the State of Minnesota and the United States District Court for Minnesota. Prior to her work with ExamWorks Clinical Solutions, she practiced as an insurance defense litigator with a Minneapolis law firm. In that position, Ms. Davidson gained significant experience handling workers’ compensation, liability, and no‐fault cases and coordinated the firm’s policies for handling Medicare requirements. She is a member of the American Bar Association, the Minnesota State Bar Association, the Ramsey County Bar Association, and the National Alliance of Medicare Set‐Aside Professionals. Ms. Davidson graduated cum laude from William Mitchell College of Law and received her bachelor of arts degree from the University of Minnesota, Twin Cities. In her free time, Ms. Davidson serves on the board of a comprehensive nonprofit mental health and human services organization and practices meditation and Pilates.

Claims Track

Tuesday, July 23, 2019 • 9:45 am–10:30am

On the Highway to Medicare Secondary Payer Compliance

Jeff Ertel

Executive Coach and HR Consultant
Fahrenheit HR

Jeff Ertel is an executive coach and HR consultant with 25 years of global leadership experience. He is quick to establish a trusting relationship by being approachable as well as engaging and listening well. His pragmatic style and quick insights allow him to identify the two or three "big payoff" areas on which to focus. His international business experience includes serving as chief human resources officer and vice president of HR while sitting on executive leadership teams in large global and midsize private equity companies, such as Nestlé USA, Treasury Wine Estates, and Victor Technologies International.

Human Resources Track

Tuesday, July 23, 2019 • 9:45 am-10:30 am

Stakeholder-Centered Coaching

Todd Faubion, MA, MAS, CPS, CFE

Director of Security
Pinnacol Assurance

Todd Faubion oversees security operations and crisis management functions and performs internal investigations for Pinnacol Assurance. Mr. Faubion joined Pinnacol in 2005 as a senior criminal investigator and moved to human resources in 2009. In addition to more than 10 years of previous law enforcement experience, he holds a master’s degree in forensic psychology from Argosy University and a master’s degree in organizational security from the University of Denver. Mr. Faubion is certified in close personal protection through Executive Security International and as a fraud examiner with the Association of Certified Fraud Examiners.

ERM Track

Monday, July 22, 2019 • 1:15 pm–2:00 pm

Preparing for and Managing Crisis

 

Charlie Gall

Associate Partner
Aon–Ward Group

Charlie Gall is the associate partner of Ward Benchmarking Services at Aon. Mr. Gall has more than 26 years of experience in the insurance industry, working with over 100 insurance companies throughout the United States and Canada. Throughout his career, he has directed numerous consulting projects covering a diverse range of operational performance, expense benchmarking, and project management.

Mr. Gall holds a bachelor of science degree in accounting from the University of Cincinnati. Prior to joining Ward Group, he served as project manager and controller for a national property—casualty insurance company.

Finance & Investment Track

Tuesday, July 23, 2019 • 9:45 am–10:30 am

Industry Trends and Observations

Jim Gould

Partner

Jim Gould Strategies LLC

Bio coming soon.

National Issues Track

Tuesday, July 23, 2019 • 9:45 am–10:30 am

Update on National Issues

 

Ryan Grange

Manager, Social and Content

Pinnacol

Ryan Grange joined Pinnacol in 2010 with responsibility for the organization’s website, social media channels, and media relations. As social media has become a vital communications channel, his focus has turned to social and content strategy full time.Mr. Grange has a passion for translating Pinnacol’s brand into compelling and concise content and encouraging a vibrant online community among Pinnacol's customers and partners. He earned a bachelor’s degree in communications from Brigham Young University.

Claims Track

Wednesday, July 24, 2019 • 1:00 pm–1:45 pm

Voice of the Customer: Best Practice and Turning Insights Into Action

Bridget Hertel, CMSP-F

Paralegal

North Dakota Workforce Safety and Insurance

Bridget Hertel is a paralegal for North Dakota Workforce Safety and Insurance (WSI). Ms. Hertel developed and implemented a plan for bringing WSI into compliance with Medicare Section 111 reporting. She is the lead for WSI’s Secondary Payer Compliance Team and manages the ongoing reporting under Section 111. Prior to WSI, Ms. Hertel worked as a paralegal in Colorado for a law firm specializing in workers’ compensation and social security disability. She has a degree in criminal justice from the University of South Dakota and a Paralegal Certificate, is a Certified Medicare Secondary Payer Professional Fellow, and is a member of the National Alliance of Medicare Set Aside Professionals.

Claims Track

Tuesday, July 23, 2019 • 9:45 am–10:30 am

On the Highway to Medicare Secondary Payer Compliance

David W. Jones

Founding Partner

Capitol Counsel LLC

Bio coming soon.

National Issues Track

Tuesday, July 23, 2019 • 9:45 am–10:30 am

Update on National Issues

Kevin Keohane

Director of Brand & Talent Strategy
PartnersCreative/Montana State Fund

Kevin Keohane is author of the books Brand & Talent and The Talent Journey, both of which discuss using the power of branding to drive customer and employee advocacy. His 25-year career includes leading the agency-side team on the global rebrand of Ernst & Young, developing employer brands for Coca-Cola in Europe and Greater China, and most recently, evolving a new vision, mission, values, and brand for Montana State Fund.

Communications Track

Tuesday, July 23, 2019 • 10:45 am–11:30 am

Vision, Mission, Values, and Brand as Performance Drivers for State Funds

Randy Klatt, MS, CSP, WCP

Director, Loss Control Services, Region 2

MEMIC

Randy Klatt has over 40 years of experience working in industries where safety is critical to success. He spent six years in emergency medicine, 14 years as an active-duty military pilot, and three years as a commercial airline pilot. Mr. Klatt is the former president of Maine Safety Professionals, Inc., a safety consulting service (with a specialty in the transportation and construction industries) for businesses in Maine since 2003. For over 10 years he taught aviation safety at a major university. Mr. Klatt is a Certified Safety Professional and has earned the certified Workers' Compensation Professional (WCP®) designation from AMCOMP. He is also an authorized instructor in the OSHA Construction and General Industry Outreach Training Programs. He holds a Commercial Pilot's License with an Airline Transport Pilot Rating as well as a Class A Commercial Driver’s License. He earned a bachelor’s degree in aeronautical administration from Parks College of Engineering, Aviation, and Technology at St. Louis University in St. Louis, Missouri, and holds a master’s degree in aviation science from Embry-Riddle Aeronautical University.

Safety & Health Track

Tuesday, July 23, 2019 • 9:45 am–10:30 am

Productivity and Unique Performance Goals

Tuesday, July 23, 2019 • 10:45 am–11:30 am

The Art of Selling Safety

Kristin L. Klein, MS, CRC, AIC, ARM, AINS, WCP, CHSP

Director of Safety Services

Chesapeake Employers’ Insurance Company

Kristin Klein joined Chesapeake Employers’ Insurance Company (then IWIF) in Claims as a vocational rehabilitation specialist. In that role, she realized it was in everyone’s best interest to prevent injuries before they happen, so she transferred to the Safety Services Department. She started in safety working with state agencies and other local governments.

Ms. Klein was promoted to the position of director of safety services in 2011. In this role, she oversees a team of safety professionals, setting strategic direction to best service their diverse customers. She also serves as chair of the SERMA (State Employee Risk Management Administration) Committee, which includes representatives from 14 of Maryland’s largest state agencies.

Ms. Klein has bachelor’s and master’s degrees from Boston University and is a Certified Rehabilitation Counselor. She holds the Associate in Risk Management (ARM), Associate in Claims (AIC) and Associate in General Insurance (AINS) designations, is a Workers’ Compensation Professional (WCP®), and is a Certified Healthcare Safety Professional (CHSP).

Safety & Health Track

Monday, July 22, 2019 • 1:15 pm–2:00 pm

Safety Consultant of the Future

Tuesday, July 23, 2019 • 9:45 am–10:30 am

Productivity and Unique Performance Goals

Heather Lore

Senior Manager, Membership and Communications

International Association of Industrial Accident Boards and Commissions (IAIABC)

Heather Lore is the senior manager, Membership and Communications, for the International Association of Industrial Accident Boards and Commissions (IAIABC). Ms. Lore has been with the IAIABC since 2007. She manages membership services and outreach, marketing, and communications. She works directly with three IAIABC committees—Disability Management and Return to Work, Research and Standards, and the Associate Member Council—and serves as a member of the International Committee. She assists in the development of information and resources for the IAIABC membership on these topics.

Ms. Lore graduated from Marquette University with a degree in marketing and received an MBA from Cardinal Stritch University.

Claims Track

Tuesday, July 23, 2019 • 10:45 am–11:30 am

State of Claims Management Confusion

Stacie Lydia

Brand & Marketing Director

Pinnacol

Stacie Lydia comes to Pinnacol with over 16 years of experience in brand advertising and marketing. She oversees all brand development and brand protection activities for Pinnacol as well as the day-to-day marketing operations and strategic initiatives across paid, earned, and owned channels.

Claims Track

Wednesday, July 24, 2019 • 1:00 pm–1:45 pm

Voice of the Customer: Best Practice and Turning Insights Into Action

Kelly Lutinski, CPA, RIMS-CRMP

Director ERM
Pinnacol Assurance

Kelly Lutinski has been at Pinnacol since January 2016 as the director of ERM. Prior to joining Pinnacol, she had been involved in the financial services industry for over 25 years, with specializations in ERM, process improvement, internal control optimization, Sarbanes Oxley Section 404, accounting and finance, and internal audit.

Ms. Lutinski is responsible for developing and maintaining a comprehensive process for monitoring, controlling, and reporting key financial and business risks. She also manages the documentation and testing of internal controls over financial reporting and is responsible for completing Pinnacol’s ORSA report, which was submitted for the first time at the end of 2017.

Ms. Lutinski is a CPA, has her Certificate in Risk Management and Insurance from UC-Denver, and is a Certified Risk Management Professional (CRMP) through the Risk and Insurance Management Society (RIMS).

ERM Track

Monday, July 22, 2019 • 1:15 pm–2:00 pm

Preparing for and Managing Crisis

 

Chris Lyons, CFA

Managing Director and Group Head, Private Credit
Voya Investment Management

Chris Lyons is the head of the private credit group at Voya Investment Management, where he is responsible for the sourcing, underwriting, and management of all private debt securities that invests on behalf of its clients. Mr. Lyons has focused exclusively on the private debt markets for the firm since 1993, originally joining the team at the analyst level. Additional related experience includes work as a commercial bank line officer, commercial bank credit officer, and debt capital markets specialist with SunTrust Banks, Inc. In addition to his duties in the private debt arena, he also serves on the executive leadership team for proprietary assets and is chairman of the Voya credit committee. Mr. Lyons earned a B.S. in industrial management from the Georgia Institute of Technology and holds the Chartered Financial Analyst® designation.

Finance & Investment Track

Monday, July 22, 2019 • 3:30 pm–4:15 pm

The Case for Private Over Public Credit

Nick Mazanec

Claim Attorney

Montana State Fund

Nick Mazanec is a Montana native who received his JD from the University of Montana in 2012. He began his legal career as counsel for Montana's Commissioner of Securities and Insurance, where he engaged in all aspects of insurer and producer regulation, policy development, and litigation. Prior to joining Montana State Fund, Mr. Mazanec worked in private practice, where he represented insurers, health providers, and other parties in insurance regulatory and litigation matters. He currently serves dual functions at Montana State Fund, splitting his time between claims litigation and corporate support activities.

Claims Track

Tuesday, July 23, 2019 • 10:45 am–11:30 am

State of Claims Management

Michael T. Murdock

Practice Director
The Nolan Company

Michael Murdock has worked in the insurance industry for over 35 years in various technical and management positions, including adjuster, manager, and senior officer in insurance, reinsurance, risk management, and third-party administrator (TPA) firms.

He has authored insurance articles and given presentations on insurance-related topics. He has also authored P&C Insurance Claim Management, published by Ins-Edu Company in 2018, and Claim Operations: A Practical Guide, published by the International Risk Management Institute, Inc. (IRMI) in 2010.

Mr. Murdock has a master’s degree in insurance management from Boston University Graduate School of Management and holds the following insurance designations: CPCU, ARM, ARe, ASLI and ACI. He is an insurance practice director at The Nolan Company, a management consulting firm specializing in insurance, banking, and healthcare markets.

Claims Track

Monday, July 22, 2019 • 3:30 pm–4:15 pm

Closing the Gap on the Lost Art of Claims Supervision

 

Deb Norsten

Claim Technical Financial & Regulatory Leader

SFM

Deb Norsten’s career in workers’ compensation claims has spanned 30 years. During her career, she has handled claims for a wide variety of employers, from national self-insured organizations to the Minnesota Assigned Risk Plan, as well as managing claims in five state jurisdictions. Ms. Norsten has also had the opportunity to do contract work for numerous insurance companies and employers. Her broad repertoire includes experience in auditing claims, managing reinsurance recoveries, creating return-to-work programs, developing workers’ comp procedures, and assisting a self-insured employer in their transition to self-administration.

Claims Track

Tuesday, July 23, 2019 • 10:45 am–11:30 am

State of Claims Management Confusion

Bryan Olsen

VP of Safety and Health

WCF Insurance

Brian Olsen has been a safety and health consultant with WCF Insurance for 21 years. He has four years’ experience working as a safety coordinator in the construction industry for large commercial contractors and also four years’ experience working as an environmental and safety manager for a wood window and door manufacturing company.

Safety & Health Track

Tuesday, July 23, 2019 • 10:45 am–11:30 am

The Art of Selling Safety

Elizabeth A. Paul

Director of Business Services

Kentucky Employers’ Mutual Insurance (KEMI)

Elizabeth Paul is the director of business services for Kentucky Employers’ Mutual Insurance (KEMI). Her responsibilities include oversight of several KEMI teams, including premium audit, loss education and safety, and center for assistance. Ms. Paul began her career at KEMI in 2008 as an assistant to the director of finance. She was promoted to premium audit supervisor and premium audit manager prior to being named director of business services. Under Ms. Paul’s direction, premium audit has enhanced the educational phase, quality assurance, and documentation requisite to ensure integrity of all audit types. The loss education and safety unit implemented new risk management software that allows safety representatives to conduct more efficient, timely, and detailed reports while in the field. The center for assistance unit streamlined daily processes and implemented efficient business practices supporting the company’s initiative to provide superior service and resolution to all customers.

Ms. Paul earned her bachelor’s degree in political science from Tennessee State University and an MBA from Liberty University. Prior to joining KEMI, Ms. Paul worked within a broad range of disciplines. As a civilian employee of the U.S. Department of the Navy, Ms. Paul worked overseas. During that time, she managed quality assurance processes for commanding officers, cultivated relationships with the host country, and spearheaded training and implementation of new data management software used by the U.S. Navy Jag Corp. Her technical expertise and dedication to staff and service members earned Ms. Paul an award of commendation for professional achievement from the commanding officer. Following her time abroad, she served as management analyst for the office of the chief financial officer at the U.S. Department of Agriculture in Washington, D.C. She has served on the board of directors for Dress for

Success Lexington, participated as a Steering Committee member of EMERGE Lexington and Junior Achievement (JA) Miss Business, and is a member of the 2016 Leadership Lexington class.

Safety & Health Track

Monday, July 22, 2019 • 1:15 pm–2:00 pm

Safety Consultant of the Future

Tuesday, July 23, 2019 • 10:45 am–11:30 am

The Art of Selling Safety

Jennifer Reyment, STSC

Loss Control Services Manager

Idaho State Insurance Fund

Jennifer Reyment, STSC, is currently the loss control services manager with the Idaho State Insurance Fund. She has 35+ years of experience in risk management, safety, and security for public and private organizations at the local and international level.

Her positions with both high-risk/low-loss employers as well as low-risk/high-loss employers have given her first-hand knowledge of what it takes to build a strong safety culture.

Safety & Health Track

Tuesday, July 23, 2019 • 10:45 am–11:30 am

The Art of Selling Safety

Stacy Rose, CSP

Safety Services Regional Manager

Austin Regional Office, Texas Mutual

Stacy Rose is a regional manager for safety services with Texas Mutual Insurance Company, the state’s leading provider of workers’ compensation insurance. Ms. Rose leads a team responsible for providing employee safety training, workplace safety inspections, and safety and risk management consulting services to Texas Mutual policyholders throughout Central Texas, the Rio Grande Valley, and Texas Coastal Bend. Since she began working for Texas Mutual in 2003, she has supported the safety efforts of Texas Mutual policyholders in the roles of safety services consultant, safety services analyst, and safety services support center supervisor. In 2011, Ms. Rose became a certified safety professional. Her knowledge and experience help deliver innovative, value-added safety and risk services that impact a company’s Total Cost of Risk (TCOR).

Ms. Rose attended Texas A&M University. She holds bachelor’s degrees in industrial engineering and kinesiology and a master’s degree in safety engineering with a specialty in ergonomics. She completed some doctoral work in interdisciplinary engineering with a focus on upper extremity disorders.

Safety & Health Track

Monday, July 22, 2019 • 1:15 pm–2:00 pm

Safety Consultant of the Future

Tuesday, July 23, 2019 • 9:45 am–10:30 am

Productivity and Unique Performance Goals

Lisa Rike

Trainer and Master Instructional Designer
Bonfire Training

Lisa Rike is a corporate trainer and instructional designer with Bonfire Training. She has over 25 years of experience in the learning and development field, and she is passionate about developing others and helping them be the best version of themselves. Ms. Rike was the instructional designer and project lead on the State Fund EDGE Initiative, a companywide customer service training program created by Bonfire and implemented by Bonfire Client State Compensation Insurance Fund of CA. Ms. Rike excels at assessing client training needs and developing and implementing training objectives in a fun and effective manner.

Human Resources Track

Wednesday, July 24, 2019 • 1:00 pm–1:45 pm

Customer Service—It Starts With EMPATHY

Tarra Tamura

Stakeholder Insights & CRM, Director

Pinnacol

Tarra Tamura leads Pinnacol’s stakeholder Insights & CRM programs. She joined Pinnacol in 2017 and quickly established a robust voice the of customer program allowing direct, real-time customer feedback. Tarra has a fierce passion for process and communication automation that stemmed from designing experiences based on the customer’s wants, needs, and beliefs. She recently established Pinnacol’s first market segmentation model and is committed to reimagining the workers’ comp experience for policyholders, agents, and injured workers.

Claims Track

Wednesday, July 24, 2019 • 1:00 pm–1:45 pm

Voice of the Customer: Best Practice and Turning Insights Into Action

Timothy B. Wilson, CSP

Safety and Risk Services Regional Manager

Missouri Employers Mutual

Timothy B. Wilson is a Certified Safety Professional holding the position of safety and risk regional manager at Missouri Employers Mutual. He received a B.S. and M.S. in biology from Missouri State University and an M.S. in industrial hygiene from Montana Tech of the University of Montana. He has been active in the area of occupational safety for over 19 years. His focus for the last 11 years has been occupational safety and risk from the workers’ compensation perspective.

Safety & Health Track

Tuesday, July 23, 2019 • 9:45 am–10:30 am

Productivity and Unique Performance Goals

Shadya Yazback

Specialist Leader
Deloitte Consulting

Shadya Yazback is a specialist leader in human services transformation for Deloitte Consulting's Government & Public Services practice. Prior to joining Deloitte in 2018, Ms. Yazback served as chief of enterprise services for the Ohio Bureau of Workers' Compensation (OBWC). In that role, she was responsible for oversight of OBWC's Information Technology, Business Transformation, Project Management, Analytics, and Compliance functions. In 2016, Yazback led OBWC through a successful transition to a new claims and policy management system that replaced 20+ year-old systems. Columbus Business First honored her in September 2017 as one of the top senior executives in Central Ohio.

Human Resources Track

Monday, July 22, 2019 • 3:30 pm–4:15 pm

Don’t Let the Bots Get Me! (HR's Role in Supporting Technological Innovation)

IT Track

Tuesday, July 23, 2019 • 9:45 am–10:30 am

Reduce Operational Costs (Related to Monday's IT Fast Session)

Jim Ziolkowski

Senior Manager, Underwriting
Texas Mutual Insurance Company

Jim Ziolkowski is a senior underwriting manager at Texas Mutual Insurance Company and has over 30 years of insurance company and insurance agency experience. He and his team of 25 underwriters serve agents in central and southwest Texas.

Mr. Ziolkowski is a graduate of Ball State University and holds the Chartered Property and Casualty Underwriter (CPCU) and Associate in Commercial Underwriting (AU) designations. His proven track record of leadership, team building, marketing, and underwriting integrity is demonstrated by frequent recognitions, honors, and awards. He is actively involved in Texas Mutual’s university recruiting program, including serving as a speaker at Gamma Iota Sigma events while recruiting talent at partner universities. He has a passion for training, developing, and mentoring future organizational leaders.

Human Resources Track

Tuesday, July 23, 2019 • 10:45 am–11:30am

University Recruiting: Going Beyond the Career Fair

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

American Association of State Compensation Insurance Funds (AASCIF)

1300 Piccard Drive, Suite LL 14,

Rockville, MD 20850

P (240) 859-8022 | F (301) 990-9771

E info@aascif.org | W www.aascif.org

 

©2020 by AASCIF.

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