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#AASCIFconf
Presentations
Attendees now have access to the speaker and track presentations below.
![AU_SS_SusanDonegan_HighRes[1].jpg](https://static.wixstatic.com/media/9da4c8_50962b2814ce4930a60fa222b685b3fa~mv2_d_1200_1500_s_2.jpg/v1/crop/x_0,y_66,w_1200,h_1368/fill/w_169,h_191,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/AU_SS_SusanDonegan_HighRes%5B1%5D.jpg)
Tracks
Claims Track
Monday, July 22 • 1:15 pm–2:00 pm
Medical Marijuana Highs and Lows: Federal and State Challenges
Speaker: Lisa Anne Bickford, Coventry
Monday, July 22 • 3:30 pm–4:15 pm
Closing the Gap on the Lost Art of Claims Supervision
Speaker: Michael T. Murdock, The Nolan Company
Tuesday, July 23 • 9:45 am–10:30 am
On the Highway to Medicare Secondary Payer Compliance
Speakers:
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Annie M. Davidson, ExamWorks Clinical Solutions
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Bridget Hertel, CMSP–F, North Dakota Workforce Safety and Insurance
Tuesday, July 23 • 10:45 am–11:30 am
State of Claims Management Confusion
Speakers:
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Vickie Kennedy, Washington State Department of Labor and Industries
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Nick Mazanec, Montana State Fund
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Deb Norsten, SFM
Wednesday, July 24 • 1:00 pm–1:45 pm
Voice of the Customer: Best Practice and Turning Insights Into Action
Speakers:
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Ryan Grange, Pinnacol
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Stacie Lydia, Pinnacol
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Tarra Tamura, Pinnacol
Communications Track
Monday, July 22 • 3:30 pm–4:15 pm
Tools of the Communication Trade
Speakers:
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Liz Johnson, Manager, Pinnacol Assurance
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Valerie Kingsley, North Dakota Workforce Safety & Insurance
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Michelle Karn, The Beacon Mutual Insurance Company
Tuesday, July 23 • 9:45 am–10:30 am
Redesigning Your Customer Experience for Small Business
Speakers:
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Mark Morgan, Pinnacol/Cake Insure
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Collin Conaway, Cake Insure
Tuesday, July 23 • 10:45 am–11:30 am
Vision, Mission, Values, and Brand as Performance Drivers for State Funds
Speakers:
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Suzanne Elfstrom, PartnersCreative
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Rene Martello, Montana State Funds (MSF)
ERM Track
Monday, July 22 • 1:15 pm–2:00 pm
Preparing for and Managing Crisis
Speakers:
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Kelly Lutinski, CPA, RIMS–CRMP, Pinnacol Assurance
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Todd Faubion, MA, MAS, CPS, CFE, Pinnacol Assurance
Tuesday, July 23 • 9:45 am–10:30 am
Vendor Management 101
Speakers:
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Branan Cooper, Venminder
Finance & Investment Track
Monday, July 22 • 1:15 pm–2:00 pm
Investment Optimization and Peer Analysis in the P&C Sector
Speaker: Bernie Ryan, DWS
Monday, July 22 • 3:30 pm–4:15 pm
The Case for Private Over Public Credit
Speaker: Chris Lyons, CFA, Voya Investment Management
Tuesday, July 23 • 9:45 am–10:30 am
Industry Trends and Observations
Speaker: Charlie Gall, Aon—Ward Group
Tuesday, July 23 • 10:45 am–11:30 am
Reinsurance Market Update—After the Catastrophes
Speakers:
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John T. Brodsky Jr., Guy Carpenter
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Joshua Porter, CPCU, ARe, WCP, Guy Carpenter
Wednesday, July 24 • 1:00 pm–1:45 pm
AM Best Rating Process
Speaker: Kimberly Muccia, A.M. Best Company
Human Resources Track
Monday, July 22 • 3:30 pm–4:15 pm
Don't Let the Bots Get Me! (HR's Role in Supporting
Technological Innovation)
Speaker: Shadya Yazback, Deloitte Consulting
Tuesday, July 23 • 9:45 am–10:30 am
Stakeholder-Centered Coaching
Speaker: Jeff Ertel, Fahrenheit HR
Tuesday, July 23 • 10:45 am–11:30 am
University Recruitment—Going Beyond the Career Fair
Speakers:
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Julie Dietert, Texas Mutual Insurance Company
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Jim Ziolkowski, Texas Mutual Insurance Company
Wednesday, July 24 • 1:00 pm–1:45 pm
Customer Service—It Starts With EMPATHY
Speaker: Lisa Rike, Bonfire Training
IT Track
Monday, July 22 • 1:15 pm–2:00 pm
Accelerating the Delivery of Business Value Through Digital Dexterity
Speakers:
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Deborah Zawisza, Novarica
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Risha Mahadeo, Guy Carpenter
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Emil Metropoulos, Guy Carpenter
Tuesday, July 23 • 9:45 am–10:30 am
Increasing Efficiency, Productivity, and Quality Through Technology Part 1
Speakers:
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Rebecca Morgan, Mitchell
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Shadya Yazback, Deloitte Consulting
Tuesday, July 23 • 10:45 am–11:30 am
Increasing Efficiency, Productivity, and Quality Through Technology Part 2
Speakers:
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Rebecca Morgan, Mitchell
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Shadya Yazback, Deloitte Consulting
Wednesday, July 24 • 1:00 pm–1:45 pm
CEO Panel: Strategy for the Digital Age
Speakers:
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Phil Kalin, Pinnacol
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Laurence Hubbard, Montana State fund
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Karyln Carnahan, Celent
Safety & Health Track
Monday, July 22 • 1:15 pm–2:00 pm
Safety Consultant of the Future
Speakers:
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Kristin L. Klein, MS, CRC, AIC, ARM, AINS, WCP, CHSP, Chesapeake Employers' Insurance Company
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Elizabeth A. Paul, Kentucky Employers' Mutual Insurance (KEMI)
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Jennifer Reyment, STSC, Idaho State Insurance Fund
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Stacy Rose, CSP, Texas Mutual
Tuesday, July 23 • 9:45 am–10:30 am
Productivity and Unique Performance Goals
Speakers:
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Randy Klatt, MS, CSP, WCP, MEMIC
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Kristin L. Klein, MS, CRC, AIC, ARM, AINS, WCP, CHSP, Chesapeake Employers' Insurance Company
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Stacy Rose, CSP, Texas Mutual
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Timothy B. Wilson, CSP, Missouri Employers Mutual
Tuesday, July 23 • 10:45 am–11:30 am
The Art of Selling Safety
Speakers:
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Randy Klatt, MS, CSP, WCP, MEMIC
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Bryan Olsen, WCF Insurance
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Elizabeth A. Paul, Kentucky Employers' Mutual Insurance (KEMI)
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Jennifer Reyment, STSC, Idaho State Insurance Fund
Wednesday, July 24 • 1:00 pm–1:45 pm
Using Workers' Compensation Data for Prioritizing Risk and Preventing
Occupational Injuries
Speaker: Ibraheem (Abe) Al-Tarawneh, Ph.D., Prevention & Protection Consulting, LLC
Policyholder Services & Underwriting Track
Tuesday, July 23 • 9:45 am–10:30 am
Digitizing the Workers' Compensation Customer Experience—A
New Framework
Speaker: Karyln Carnahan, Celent
Tuesday, July 23 • 10:45 am–11:30 am
Workers Comp Pay as You Go Yesterday, Today, and Tomorrow!
Speaker: Dino Carbone, SmartPay Solutions
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