#AASCIFconf
Human Resources Sessions
Monday, July 22
1:15 pm–2:00 pm
Succession Roundtable—Successes and Struggles
This roundtable discussion will focus on succession planning. With up to 50% of our workforce currently eligible for retirement, this session will take a closer look at what some of our member agencies are doing. We’ll talk about achievements and challenges unique to our industry. This interactive conversation will include audience participation as we collectively look for ways to help each other address this critical risk.
3:30 pm–4:15 pm
Don’t Let the Bots Get Me! (HR's Role in Supporting Technological Innovation)
AI. Nudging. Robotic Process Automation. We know these are some of the methods for harnessing data and technology to improve efficiency and the quality of decision-making in worker’s compensation, but how do we advance our organizations to embrace these methods? Building a culture of innovation requires reimagining the way we structure our working teams in the business, data, and IT arenas and changing the way we train staff to work. In this session, you will learn more about the tools that are shaping the future of the industry and hear lessons learned from the speaker’s experience in leading the start of this journey for Ohio BWC.
Speaker
Specialist Leader
Deloitte Consulting
Tuesday, July 23
University Recruiting—Going Beyond the Career Fair
As businesses compete fiercely for the best available workers and the talent to move their companies forward, more and more talent will be recruited from university campuses. This translates to making university recruiting an increasingly important component of your overall recruiting strategy.
In this engaging session, learn how to go beyond the career fair and build strong, high touch partnerships with your target universities. This includes maximizing the relationship for both parties, maintaining meaningful relationships with campus influencers, and leveraging your relationships to optimize your university recruiting results.
Speakers
Senior HR Business Partner
Texas Mutual Insurance Company
Senior Manager, Underwriting
Texas Mutual Insurance Company
10:45 am–11:30 am
Customer Service—It Starts With EMPATHY
What is a key component to organizational performance that is often overlooked? In a single word, it is empathy. A recent annual report states that 87% of CEOs see a direct link between workplace empathy and business performance, productivity, retention, and general business health. In addition, a majority of CEOs believe a company’s financial performance is tied to empathy in the workplace, as do 79% of HR professionals. Empathy can be the differentiating factor that motivates, unites, and connects people within an organization. It is said that empathy is like a muscle that needs to be trained to become stronger. In this age of doing things faster, multitasking, and having higher goals, it stands to reason that empathy can get lost in the workplace. In this session, we will learn how to encourage empathy in the workplace, examine what empathy sounds like and looks like, and find out how to move beyond the paralyzing effects of compassion fatigue to re-energize empathy in the organizational environment.
Speaker
Trainer and Master Instructional Designer
Bonfire Training
1:00 pm–1:45 pm
Wednesday, July 24
Stakeholder-Centered Coaching
In this session, you will learn whether leadership coaching makes sense for your situation, how to hire and select coaches, self-limiting behaviors that many leaders exhibit, and the stakeholder-centered coaching process and methodology that yields measurable improvement.
Speaker
Executive Coach and HR Consultant
Fahrenheit HR
9:45 am–10:30 am
Speaker Bios
Julie Dietert
Senior HR Business Partner
Texas Mutual Insurance Company
Julie Dietert is a human resources and recruiting professional with over 12 years of experience and an MBA. Her primary recruiting function at Texas Mutual is leveraging Texas-based university relationships to manage the recruitment of the insurance trainee and intern program at the company, where she has partnered with business leaders to hire almost 80 trainees and 20 interns since 2014. Skills and experience include university and online social media networking, employment branding, maintaining the talent pipeline, and optimizing the candidate experience.
Jeff Ertel
Executive Coach and HR Consultant
Fahrenheit HR
Jeff Ertel is an executive coach and HR consultant with 25 years of global leadership experience. He is quick to establish a trusting relationship by being approachable as well as engaging and listening well. His pragmatic style and quick insights allow him to identify the two or three "big payoff" areas on which to focus. His international business experience includes serving as chief human resources officer and vice president of HR while sitting on executive leadership teams in large global and midsize private equity companies, such as Nestlé USA, Treasury Wine Estates, and Victor Technologies International.
Lisa Rike
Trainer and Master Instructional Designer
Bonfire Training
Lisa Rike is a corporate trainer and instructional designer with Bonfire Training. She has over 25 years of experience in the learning and development field, and she is passionate about developing others and helping them be the best version of themselves. Ms. Rike was the instructional designer and project lead on the State Fund EDGE Initiative, a companywide customer service training program created by Bonfire and implemented by Bonfire Client State Compensation Insurance Fund of CA. Ms. Rike excels at assessing client training needs and developing and implementing training objectives in a fun and effective manner.
Shadya Yazback
Specialist Leader
Deloitte Consulting
Shadya Yazback is a specialist leader in human services transformation for Deloitte Consulting's Government & Public Services practice. Prior to joining Deloitte in 2018, Ms. Yazback served as chief of enterprise services for the Ohio Bureau of Workers' Compensation (OBWC). In that role, she was responsible for oversight of OBWC's Information Technology, Business Transformation, Project Management, Analytics, and Compliance functions. In 2016, Yazback led OBWC through a successful transition to a new claims and policy management system that replaced 20+ year-old systems. Columbus Business First honored her in September 2017 as one of the top senior executives in Central Ohio.
View Ms. Yazback's IT Track Sessions:
Jim Ziolkowski
Senior Manager, Underwriting
Texas Mutual Insurance Company
Jim Ziolkowski is a senior underwriting manager at Texas Mutual Insurance Company and has over 30 years of insurance company and insurance agency experience. He and his team of 25 underwriters serve agents in central and southwest Texas.
Mr. Ziolkowski is a graduate of Ball State University and holds the Chartered Property and Casualty Underwriter (CPCU) and Associate in Commercial Underwriting (AU) designations. His proven track record of leadership, team building, marketing, and underwriting integrity is demonstrated by frequent recognitions, honors, and awards. He is actively involved in Texas Mutual’s university recruiting program, including serving as a speaker at Gamma Iota Sigma events while recruiting talent at partner universities. He has a passion for training, developing, and mentoring future organizational leaders.
